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The 6-Steps of Water Remediation

7/1/2020 (Permalink)

water SERVPRO is faster to any size disaster!

6-Step Process for Water Remediation

A water leak can quickly cause a significant amount of damage to your residential or commercial property. This is especially true if the leak has gone undetected for a long period of time. If you have water damage, you need fast and dependable service to get the mess cleaned up! That's where SERVPRO comes in... Below is our 6-step process for water remediation:

Step 1 - Contact:
If you know the contact information for your local SERVPRO, contact them first! If you don't know which SERVPRO is closest, contact SERVPRO's corporate hotline; they connect you to a local franchise that can assist you in a timely manner. During the initial contact, our team gathers information about the type and extent of the damage that has occurred.

Step 2 - Assessment:
The SERVPRO of Western Lancaster County team arrives within four hours of the initial call. Once there, they assess the damage to the property. Water restoration specialists survey the building to determine what repairs need to be made.

Step 3 - Extraction:
Before any repairs can begin, all standing water and non-restorable materials must be removed. Our highly trained technicians use industrial pumps to extract water quickly. Then they remove drenched drywall, insulation, carpet, carpet padding, tiles, and other materials that cannot be salvaged.

Step 4 - Drying:
If the source of the water damage has been a problem for an extended period of time, it has probably made the affected area very moist or wet. Not only does every surface that remains have to be dried thoroughly, but the humidity levels in the air itself need to be returned to an acceptable level. We place commercial-grade dehumidifiers, air movers, and other drying equipment to dry the area. It is important that commercial-grade equipment be used because standard dehumidifiers and fans will likely not have the capacity to remove the correct amount of moisture.

Step 5 - Sanitizing:
Often, a leaking water sources does more than just cause water damage. The water it expels may become a breeding ground for bacteria and other microbes. Therefore, every inch of the affected area must be sanitized before rebuilding can begin. We use a safe anti-microbial spray to sanitize the area!

Step 6 - Restoration:
After everything is clean and dry, the mitigation and remediation side of the job is done! SERVPRO of Western Lancaster has an in-house Rebuild Team! Our Rebuild Technicians restore your property "Like it never even happened.”
Water damage requires professional intervention. Even if a leak floods a large area, you can count on the experts to restore your property. SERVPRO of Western Lancaster County is fast to any size disaster!


If you have experienced water damage, contact the professionals at SERVPRO of Western Lancaster County! Our phone number is 717-665-1270! We are a 24/7 emergency service provider, and are here to help!

Responding to Water Damage

6/17/2020 (Permalink)

water The professionals at SERVPRO of Western Lancaster is prepared for any size water loss your home or business may encounter!


Water damage can happen anywhere, but some areas and types of damage occur far more often than others. When problems go beyond simple cleanup and sanitation, your cleaning personnel or company may be ill-equipped to handle the consequences of significant water damage. SERVPRO of Western Lancaster specializes in providing fast and efficient services, ensuring all affected areas are clean, undamaged, and pleasant-smelling after a water loss.


Plumbing Overflow -

A common reason for us to be called to a site for water damage is when a sink, toilet, or bathtub overflows. In commercial settings, like hotels, determining when, where, and why water damage has occurred can sometimes be difficult. At times, it may be days or more before you discover a water loss, and water can begin to leak elsewhere, causing further damages. Our team of professionals will draft a detailed assessment of the situation, and can provide an estimate of our projected work times and costs.

Water Line Leaks and Breaks -

With water lines running throughout the building, it may not be uncommon for them to leak or burst, especially if they are older. Be sure to call SERVPRO of Western Lancaster as soon as you suspect that a water line may have been ruptured. The speed of our response may be critical in preventing further damages. To avoid most water line problems in your home or business, make sure that pipes receive semi-regular maintenance and checkups.

Open Windows -

Sometimes we want a bit of fresh air, so we open a window. If you forget to close the window before a storm rolls through your area, water damage can occur quickly. Rain pouring into your structure through an open window can cause significant damage to furniture, walls, and flooring, but most of the worst effects can be prevented through a quick call to SERVPRO.


  • Assess damages and determine if site is safe
  • Determine the extent of the moisture content in affected areas
  • Move furniture that may hinder drying results 
  • Extract water
  • Remove drywall and flooring (if necessary) 
  • Start the drying process with air movers and dehumidifiers 
  • Ensure rooms are completely dry and conduct a walk through with home/business owners, to guarantee customer satisfaction


At SERVPRO of Western Lancaster County, no job is too big or too small for our Team of certified and highly trained experts. If water damage occurs in your residential home or commercial property, call the professionals at SERVPRO of Western Lancaster at 717-665-1270. It is important to call as soon as possible because water damage that has not been mitigated by professionals, can quickly become a breeding ground for mold or further damages.

Celebrating at SERVPRO

6/5/2020 (Permalink)

Birthday Happy Birthday, Dame and Lisa!

Here at SERVPRO of Western Lancaster, we have an amazing team of professionals! This week we celebrated the birthdays of two of our youngest Production Technicians, Dame and Lisa. We think it is important to invest time with our employees to build professional relationships and boost morale. 

Dame has been a valued SERVPRO of Western Lancaster employee for just over one year. He is a dedicated technician that always goes above and beyond. Dame is hard worker and is known to be dependable.

Lisa has been with SERVPRO of Western Lancaster for just under one year. She specializes in content cleaning and fire restoration. Lisa is known for her positive attitude and amazing cupcakes!

When you choose to work at SERVPRO of Western Lancaster, you choose to work for a company that notices the little things. 

Happy birthday, Dame and Lisa! We hope you had a wonderful birthday celebration, and we look forward to celebrating next year!!!

Helpful Hand Washing Tips & Reminders

5/7/2020 (Permalink)

hands Hand washing helps prevent the unnecessary spread of germs

With the COVID-19 pandemic being at the front of most of our minds, SERVPRO of Western Lancaster thought this would be a good time for hand washing tips and reminders! The Centers for Disease Control (CDC) recommends a 5-step hand washing protocol: 

1. Wet

Turn on the tap and wet your hands with warm or cold water.

2. Lather

With the tap running, apply soap and lather by rubbing your hands together. Be sure to lather the backs of your hands, between your fingers, and under your fingernails.

3. Scrub

Scrub your hands for at least 20 seconds. An easy way to time this is by singing “Happy Birthday” twice.

4. Rinse

Rinse your hands under clean, running water.  We recommend facing your fingers toward the bottom of the sink. Leave water running.

5. Dry

Dry your hands by using a clean towel. Use the towel to turn the tap off when done.

When to Wash Your Hands:

  • Before, during, and after preparing food
  • Before and after eating food
  • Before and after caring for someone who is sick
  • Before and after treating a cut or wound
  • After going to the grocery store
  • After using the bathroom
  • After pumping gas
  • After sneezing, coughing, or blowing your nose
  • After touching an animal, animal feed, or animal waste
  • After touching garbage
  • When your hands are visibly dirty

Helpful Tip: In most cases, if soap and water are not available, you can use an alcohol-based hand sanitizer. If your hands are visibly dirty please use soap and water.

- Your friendly neighborhood SERVPRO

We're Ready to Help After the Storm

4/22/2020 (Permalink)

Servpro Storm SERVPRO of Western Lancaster is "Ready to Help" after the storm!

Approximately 98% of all National, presidential-declared disasters are weather-related, leading to approximately 650 deaths and nearly $15 billion in damage each year. Severe weather can occur at any time, anywhere. On average, Americans cope with severe weather in the following capacity each year:

  • 10,000 Severe Thunderstorms
  • 5,000 Floods or Flash Floods
  • 1,300 Tornadoes
  • 2 Land-falling Hurricanes


Knowing the risks of severe weather, taking action, and setting a positive example are just a few steps you can take to be better prepared to save your life, while assisting in saving the lives of others:



The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather can impact you, your business, and your family. We recommend checking the weather forecast regularly, obtaining a NOAA Weather Radio, and learning about Wireless Emergency Alerts in your area. Severe weather comes in many forms, and your shelter plan should include all types of local hazardous scenarios.



Before The Storm

  • Develop a communication plan.
  • Build or purchase an emergency supply kit.
  • Unplug electronic equipment before the storm arrives.
  • Secure outdoor objects that could blow away or cause damage.
  • Get inside a building, home, or hard-top vehicle (not a convertible).
  • Shut windows, close blinds and curtains, shutter windows (if able), and secure outside doors. 
  • Store important documents and valuables in a safe, weather-resistant location.

During The Storm

  • Use a battery-operated NOAA Weather Radio for updates from local officials.
  • Avoid contact with electrical equipment or cords, including corded telephones.
  • Unplug appliances and other electrical items. Power surges from lightning can cause serious damage.
  • Avoid contact with plumbing and standing water. Water and bathroom fixtures can conduct electricity.
  • Stay away from windows and doors.


SETTING A POSITIVE EXAMPLE: Once you have taken action to prepare for severe weather, share your story with family members, co-workers, and friends on social media. Your preparedness efforts may inspire others to do the same.


Contact SERVPRO of Western Lancaster County  at 717-665-1270 for more readiness tips and tools, or if you need restoration work done after a storm. The SERVPRO of Western Lancaster County team is "ready to help"!

Meaningful Work

4/14/2020 (Permalink)

Horace Employee ID Photo Production Manager, Horace

At SERVPRO of Western Lancaster County, we take great pride in being a part of and building the local communities that surround us. Part of this process is taking care of our employees. Here at SERVPRO, we go to great lengths to show our employees appreciation through competitive pay, work incentives, and positive feedback. At our franchise, feedback goes both ways. We recently met with our employees to see why they enjoy working for SERVPRO.

The below questions were answered by our Production Manager, Horace:

1. What do you like about your job?

"I like helping people in need and meeting different people. Variety is the spice of life."

2. What do you think is important with our customer service & how do you implement it?

"It is important to increase customer knowledge in regards to their particular loss. By being thorough and detailed in presenting information, procedures, and policies, customers are not making 'blind' or uneducated decisions."

3. Why is out local community important to you?

"I like to consider my local community as my extended family. If my community prospers, so do I."

We Are Cleaning Experts

3/17/2020 (Permalink)

Tyvek Team Our Team is Ready to Go!

SERVPRO is Here to Help!

During this unprecedented time, caused by the global pandemic of Coronavirus Disease 2019 (COVID-19), we would like to reminder our community that we are specialists in cleaning services, and that we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or office, according to protocols set forth by the Centers for Disease Control and Prevention (CDC). We have a skilled team and years of experience in dealing with biological contaminants, going beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to COVID-19. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or office needs cleaning or sanitization services, or you would like to know more about our service, call our team of experts today – SERVPRO of Western Lancaster & East York; 717-665-1270

What Ice Damage Can DO

1/23/2020 (Permalink)

Ice Jams and Scenerios Ice Scenario

Why YES, it is that time of year again when we will see snow! Snow is very pretty when it is falling from the sky, not so pretty when it is causing trouble in your home. Keep your home protected from winter disasters by taking some extra time to clear the snow and ice off your roof. Not clearing the ice and snow could possible cause ice dams. Ice dams are formed when the higher end of the rooftop temperature is above 32 degrees and the edge of the roofline is below 32 degrees. Snow from the heated part of the roof melts and flows down till it reaches the part of the roof below 32 degrees causing the water to freeze and form an ice dam. The water held back from the dam will back up and stay liquid. The trapped liquid will go under shingles finding cracks and flow into the attic; from there it could possible seep through the ceiling and into the interior walls. Sometimes you may have water coming through the ceiling. Sometimes the stagnant water that collects in the attic causes mold growth.

The best way to prevent this: clean your gutters when you’re installing your outdoor Christmas lights so that winter’s rain and melting snow can drain. As you’re cleaning the gutters, look for leaks and misaligned pipes and make sure the downspouts carry water at least 10 feet away from the house’s foundation.

If you do find mold in your attic, DON’T use bleach! The first step is to call in the experts for an evaluation.

At SERVPRO of Western Lancaster County, we’re standing by to answer any questions you might have about attic mold growth or anywhere in your home.

SERVPRO of West Lancaster saves Facility from Closing during a Storm

1/23/2020 (Permalink)

SERVPRO SAVES Building from Hail SERVPRO of Western Lancaster saves local company from hail Storm.

Even the best building designs are put to the test by mother nature.  This time in the form of hail.

     The internal gutter system of a technologies facility in the Mount Joy area became clogged when quarter sized hail rained down as violent thunderstorms devastated the area overnight on March 1st.  Storms so severe it appeared that a tornado had touch down in the Susquehanna Valley. 

      With a mixture of ingenuity, and professional know how; our technicians assessed the damage that resulted from the overflow of rain water throughout the facility, and quickly took action.

     With minor disturbance on the office staff, and shop employees, the Mount Joy based technologies company was able to remain open, and in full swing of operations. A valuable asset to any company is knowing that though the situation seems bleak, it's no match for the professional training SERVPRO technicians have.

     Till next time Mother Nature, as SERVPRO Lancaster West stands strong for the community.

What Are The Benefits Of Water Damage Restoration Services?

1/23/2020 (Permalink)

Once a flood or fire damages an individual's home, it's important for them to attain speedy, efficient water damage restoration services. The restoration process is a multi-faceted one, involving a vast range of services including cleaning and various repairs. Moreover, it is important that this process begins as quickly as possible to ensure that your property isn't subjected to extensive damage. The best way to guarantee that your property is restored quickly and correctly is by obtaining professional water damage restoration services. Here are several reasons why you should take this course of action: 

Fast Restoration 

When you hire a team of  professional water damage experts, they will complete your cleanup, repair, and restoration work with lightning speed. The contractors will be able to get the work done quickly due to their extensive experience in the restoration sector. Moreover, restoration firms will typically send multiple contractors to your property at one time. In so doing, the company specialists will be able to preclude your home from falling prey to secondary water damage. 

Mold And Mildew Growth Prevention 

In addition to ensuring the quick restoration of your property, water damage specialists are effective in reducing your susceptibility to a mold and mildew growth. They accomplish this objective by quickly removing excess water from the property. In the event that mold is already present on your property, the water damage experts will utilize industrial grade cleaners and disinfectants to eliminate the fungus with skill and speed. This work is immensely important because ongoing exposure to mold can adversely impact your health. 

Holistic Help 

Another reason it's a good idea to call a  water damage restoration company in the wake of a disaster is that they can offer holistic services. Unfortunately, there is a broad range of property issues that can come into being when your property is subjected to water damage. Luckily, water damage experts can address and resolve them all. Some of the services contractors provide to accomplish this objective include vent cleaning, air duct cleaning, odor removal, smoke removal, deodorization, sanitation, and content restoration. 

Don't Delay: Call SERVPRO of Western Lancaster County Today! 

If you're serious about restoring your property after water damage, SERVPRO of Western Lancaster County is the company to call. Our IICRC-certified technicians offer a full range of restoration services while simultaneously providing each client with 24/7 emergency services. Call us now to learn more about what we can do for you! 717-665-1270